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Saturday, 21 August 2010

A bit of frustration with our communications (Update)

Today I received a letter on HOUSE OF COMMONS notepaper fro Stephen Moseley MP saying he has written to Ian Livingston Chief Executive of BT Group Plc asking him to look into our case. Jeremy Hunt MP Secretary of State for Culture, Media, Sport and the Olympics has also been asked to comment.

I will update when further info comes through.

Our BT broadband at the workshop is now working fine improving our communications with customers and helping us to do business. The only thing that was a bit frustrating is the difficulty in configuring email through this system to display the from address as @aarco.co.uk. It seems that BT has built in to their package difficulty in avoiding the BT brand name. I was however impressed by the way their technician took remote control of my laptop and guided me through the many steps required to achieve this..

I was left with the impresion that:

1. This is a further attempt on monopolistic practice (I might be wong here)
2. The technician was used to my request and knew it was difficult but necessary for businesses to maintain there image + use the system for sending and receiving email from multiple locations.
3. The technician was a true expert at this.

Please don't get the impression I have it in for BT but they did break my contract and leave me stranded without communications and both Noella and I are proud of our 16 year history of great customer service in our small business.

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