Telecommunications are a vital service for the progress of mankind. It is appalling that the individual should be denied choice in the selection of a company that can connect or repair communication faults. The cost to our nations progress is colossal. Anyone who has tried to get an openreach engineer will understand this.
This week I have made 120 calls to my service provider BT trying to get an openreach engineer to connect 7 wires. The connection of these wires is important to me so much so it has become a personal crusade.
How can the nations productivity improve when a monopoly control the communications infrastructure. It reminds me so much of the environment I faced when trying to build a photocopier factory in Leningrad in 1990. Where there is no choice there is no progress.
George is so right in his analogy.
George Pitcher is an Anglican priest who serves his ministry at St Bride's, Fleet Street, in London – the "journalists' church".
He says and I quote "It seems to me that BT’s Open Reach is symptomatic of two service-industry ills in Britain. First, it’s a service company that has no direct customer contact; that’s a recipe for sub-soviet style arrogance and neglect. Second, it’s a symptom of the over-enthusiastic privatisation of the Eighties. BT was sold off effectively as a monopoly and has been pretending not to be one ever since to satisfy the regulator. That’s why Open Reach is allegedly “separate” from BT, but can behave with all the disdain for customer-service that the old nationalised industry had."
Back to my comment:
In the Soviet Union there was no concept of competition no advertising, no property ownership, no insurance, no carrots, no windscreen wipers, no tractors, no internet etc etc etc and no hope. Photocopiers were locked in guarded rooms and regarded as potential weapons against the state. Thatcher and Reagan knew that communications through satellite and internet would be an unstoppable conduit for change.
I witnessed this first hand. When choice is introduced freedom can develop and productivity can improve. These are lessons for us all so why can’t I buy the services of a telephone engineer to connect my phone.
There is no way to contact an openreach engineer they have a Soviet style monopoly and will not speak to end users. This monopoly must go if we are to progress and not be overtaken by our Russian friends who have seen the light.